酒店顾客抱怨管理
彭建军著, 彭建军, 1970-
Ben shu zhen dui jiu dian gu ke bao yuan wen ti, Yi li lun tui dao he shi zheng yan jiu xiang jie he de fang fa jin xing xi tong yan jiu. Tong guo dui fu wu shi wu bao yuan xing wei he ying xiang yin su yi ji fu wu bu jiu de tan tao, Xing cheng le jiao wan zheng de jiu dian gu ke bao yuan li lun ti xi
年:
2005
出版:
2005
出版社:
广州:广东旅游出版社
语言:
Chinese
ISBN 10:
780653671X
ISBN 13:
9787806536711
文件:
PDF, 6.86 MB
IPFS:
,
Chinese, 2005