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Dealing with Difficult People
Tony Schwartz, Mark Gerzon, Amy Gallo, Holly Weeks你有多喜欢这本书?
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At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
年:
2018
出版社:
Harvard Business Review Press
语言:
english
页:
155
ISBN 10:
163369609X
ISBN 13:
9781633696099
系列:
HBR Emotional Intelligence Series
文件:
PDF, 393 KB
您的标签:
IPFS:
CID , CID Blake2b
english, 2018
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