The Official Introduction to the ITIL Service Lifecycle
OGC - Office of Government Commerce
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
年:
2007
出版社:
The Stationery Office
语言:
english
页:
256
ISBN 10:
0113310617
ISBN 13:
9780113310616
系列:
Official Introduction
文件:
PDF, 6.14 MB
IPFS:
,
english, 2007